Refund and Returns Policy

1. Order Cancellation

You may cancel your order within 7 days / hours of placing it, before it is shipped, without any reason.
To cancel, please contact us via:
- Email: [support@ibains.com]
Once your cancellation request is accepted, we will process the refund within 7 days.
If the order has already been shipped, our standard returns policy (see section 2) will apply.

To be eligible for a return and refund:

The goods must have been purchased within the last 2 days.
The items must be in their original condition, unused, and in the original packaging with all accessories, tags and documentation intact.
Items that are custom-made, personalized, or perishable (flowers, seeds, etc.) are not eligible for return.
Items that have been unsealed after delivery for hygiene reasons cannot be returned.

Non-returnable goods include, but are not limited to:

Please send the item(s) to:
[Return Address: Company Name, Street Address, City, State/Province, Postal Code, Country]
Shipping costs and risks for returning the goods are borne by you (the purchaser), unless the return is due to our error. We strongly recommend using a trackable and insured shipping service to avoid loss or damage in transit.
Once we receive and inspect the returned goods, we will process your refund within 2 days. The refund will be credited back to the original payment method or via a store credit, as per the original payment.
If the item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit for the returned item(s).

If your return is accepted, the refund will be the purchase price of the goods minus any shipping or handling fees paid (unless otherwise stated).
If more than one shipping method was available, we will refund the amount of the lowest-cost shipping option the merchant offered you for the original shipment.
We may deduct a restocking fee of [5 percentage or 15 amount, if applicable] for certain items.
Refunds may take additional days to appear in your account depending on your bank or card issuer.

We do not automatically replace items unless they are defective or damaged. If you need to exchange an item for the same model/size/color, please follow the return process above and place a new order.

If the goods you received are faulty, damaged, or significantly not as described, please contact us immediately at [support@ibains.com] with:
- Order number
- Description of the issue
- Photos of the faulty/damaged item
We will review the case and may offer a refund, exchange, or store credit, depending on the circumstance.

If you have any questions about our Return & Cancellation policy, please contact us:

Address: [Dhakuria, Chandpara, North 24 Parganas, West bengal, 743245]